Resource Library

Mobiles for Quality Improvement Pilot In Uganda (2012)

This brief is a summary of Mobiles for Quality Improvement Pilot in Uganda, November 2011, the full report of a qualitative evaluation conducted by the SHOPS project. Pamela Riley and James Bon Tempo prepared this brief which presents the pilot’s objectives, methods, findings, and lessons learned. The evaluation revealed that family planning providers who received daily text messages reported:

• Being motivated by reminders to adhere to hand washing rules
• Referring to training manuals when receiving a quiz question about treatment protocols
• Re-learning steps in instrument sterilization they had forgotten
• Using tips about pain management to more closely attend to clients

Text message software used in pilot program freely available from FrontlineSMS: Learn.