Resource Library

Mobiles for Quality Improvement Pilot in Uganda (2011)

This report reviews the Mobiles for Quality Improvement (m4QI) project that SHOPS piloted in Uganda. In an effort to address performance gaps in adherence to clinical protocols, SHOPS worked with a local software company to develop a software platform for sending health care providers text messages to either test their knowledge or remind them of particular protocols. The report finds that text messages provide a novel and cost-efficient way to raise awareness, promote behavior change, address common myths, identify performance gaps, incentivize new practices, refresh skills, and increase cohesion among peers. Report includes explanation of pilot design and evaluation of results.