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Can Training and SMS Messages Improve Private Provider Treatment of Childhood Diarrhea?

In Ghana, SHOPS implemented a multifaceted program to promote the use of zinc and oral rehydration solution (ORS) to treat pediatric diarrhea through private sector channels. To explore the potential of a low-cost intervention to reinforce in-person training on appropriate diarrhea management, SHOPS implemented and evaluated a mobile phone text message (SMS)-based intervention that consisted of both informational messages and interactive quizzes. The evaluation of the SMS intervention also provided an opportunity to examine the impact of the SHOPS training, detailing visits, and mass media campaign interventions on zinc provision. This study examines the extent to which the activities increased the provision of zinc, the change in knowledge, and provision of treatment following the SMS intervention.