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Client Communication Behaviors with Healthcare Providers in Indonesia

This 1997-98 study examines client participation (defined as client active communication) during family planning consultations in Indonesia. Culturally acceptable ways for Indonesians to participate in consultations include asking questions, requesting clarification, giving opinions, and expressing concerns. This study showed that five factors encouraged client communication: three on the provider side (information giving, facilitative communication, and expressing negative emotion) and two on the client side (education level and province). The results suggest that a combination of provider training and client education on key communication skills could increase client participation.