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Deep Dive Report: An Exploration for Innovation. Improving Quality in the Private Sector

On May 23, 2005, twenty-five participants representing USAID and 11 different Cooperating Agencies (CAs) and organizations met to discuss and determine how to strengthen the quality of health services provided by the private sector. The Deep Dive methodology is a facilitated knowledge-sharing and learning process designed by EnCompass that establishes a rich, supportive environment for appreciative learning, bold exploration, and creativity and innovation. It is adapted from the work of IDEO, the leading design and development firm in the U.S. known for its culture of creativity and innovation. The Deep Dive was used to help the participants think beyond the "box" and work toward developing strategies that they could implement together in a developing country. An energetic and creative two-person team, Laverne Webb and Tessie Catsambas from Encompass, LLC, facilitated the daylong process. The details of this most interesting and productive process are described in the report.