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Ghana, Nigeria: Mobiles to Improve Quality of Services

These studies examined how supportive supervision can improve the quality of services in Ghana and Nigeria. The activities introduced supportive supervision to address the identified gaps in private provider performance. Through the use of checklists on smartphones, supervisors were able to provide real-time feedback, and web-based monitoring enabled improved weekly stockouts and training needs identification. The presentation was made by Joseph Addo-Yobo at the mHealth in the SHOPS Project: Case Studies and Lessons Learned special event at the Ronald Reagan Building in June 2014.