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The Uganda Private Providers Loan Fund: Client Exit Interview Baseline Report.

The Summa Foundation created the Uganda Private Providers Loan Fund, which provides financing and technical assistance to private health providers in Uganda. Initially, the Loan Fund will target midwives and then will expand to other private providers, including nurses and doctors. The objective of the loan program is to increase the viability of private practices and to expand and improve private health services, in order to promote positive public health outcomes with an emphasis on family planning and reproductive health. The overall objective of this baseline client exit survey was to obtain service utilization and quality of service information about the private clinics from end users for comparison with future trends after implementation of the Loan Fund program. Summa found that utilization of the private clinics in the survey is high and, as are levels of client satisfaction, despite limitations related to availability of equipment/ drugs, range of services and physical outlook of the clinics. Despite fairly positive client satisfaction, there is still need for improvement in services, and increased promotion of family planning among people if an increase in the number of new family planning clients is to be realized.