Resource Library

Organisational Approaches to Quality Improvement and Quality Management

There are a great many articles relevant to quality improvement in organizational and managerial literature; the following offer a taster. Broadly speaking, papers cover three areas: the measurement of quality improvement; information and its potential to improve quality and/or to raise its profile; and organizational consequences of management approaches including the increasing attention paid to organization culture and values congruent with quality improvement. These literatures tend to draw on case studies or (what are presented as) exemplar organizations.