A private, nonprofit clinic in Peru was alarmed by low utilization when a natural disaster forced community members to forego health services to meet more pressing personal needs. Lowering services fees brought clients back but was not viable long term. Client satisfaction data from focus groups…
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Project: SHOPS
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Technical Area: Provider Quality
Written for people developing healthcare standards, this report describes and provides examples of the various components and aspects of standards, explaining such terms as "algorithms," "clinical pathways," and "standing orders."
Resource Type : Report
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Project: SHOPS
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Technical Area: Provider Quality
Private vendors, rather than government facilities or even government-monitored facilities, are most frequently the source for medicine to treat malaria. Unfortunately, however, these vendors are often not well informed with regard to government-specified medication or dosage. This guide was…
Resource Type : Other
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Health Area: Malaria
Project: SHOPS
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Technical Area: Provider Quality
Private drug outlets are the main source of malaria drugs in endemic areas, but these outlets frequently give incorrect information on drug use, including dosing. The World Health Organization has included the private sector in its Roll Back Malaria strategy, but notes that it is notoriously…
Resource Type : Report
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Health Area: Malaria
Project: SHOPS
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Technical Area: Provider Quality
The Ministry of Health modified the 10-step quality design process to develop an urban model center for the provision of family planning and other healthcare services. The number of clients seeking family planning services, vaccinations, and other indicators improved dramatically. Activities/…
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Health Area: Family Planning, Sexual and Reproductive Health
Project: SHOPS
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Language : English
Technical Area: Provider Quality
This study tested two low-cost alternatives to supervision-self-assessment and peer review-that may reinforce providers' skills after training, in this case training in interpersonal communication and counseling (IPC/C). There were three study groups: the control group received no reinforcement…
Resource Type : Other
Country :
Health Area: Family Planning, Sexual and Reproductive Health
Project: SHOPS
Year :
Language : English
Technical Area: Provider Quality
This 1997-98 study examines client participation (defined as client active communication) during family planning consultations in Indonesia. Culturally acceptable ways for Indonesians to participate in consultations include asking questions, requesting clarification, giving opinions, and…
Resource Type : Other
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Health Area: Family Planning
Project: SHOPS
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Language :
Technical Area: Provider Quality
This cost analysis is based on QAP research on the effectiveness of two interventions (self-assessment and peer review) in sustaining or increasing the effectiveness of interpersonal communications training that midwives had taken. The research had measured the effectiveness of the interventions…
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Health Area: Family Planning
Project: SHOPS
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Technical Area: Provider Quality
This Surveyor Guide accompanies the Egyptian Hospital Accreditation Program: Hospital Standards document. The Egyptian Ministry of Health and Population (MOHP) with the assistance of the USAID-funded Partnerships for Health Reform Project (1995–2001) successfully developed and…
Resource Type : Tool
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Project: SHOPS
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Technical Area: Provider Quality
The Egyptian Ministry of Health and Population (MOHP) with the assistance of the USAID-funded Partnerships for Health Reform Project (1995–2001) successfully developed and implemented an accreditation program for their primary health centers. Building on this experience, the MOHP Quality…
Resource Type : Tool
Country :
Health Area:
Project: SHOPS
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Language :
Technical Area: Provider Quality
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