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Using Client Satisfaction Data for Quality Improvement of Health Services in Peru
A private, nonprofit clinic in Peru was alarmed by low utilization when a natural disaster forced community members to forego health services to meet more pressing personal needs. Lowering services fees brought clients back but was not viable long term. Client satisfaction data from focus groups…
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Project: SHOPS
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Technical Area: Provider Quality
Taxonomy of Health System Standards
Written for people developing healthcare standards, this report describes and provides examples of the various components and aspects of standards, explaining such terms as "algorithms," "clinical pathways," and "standing orders."
Resource Type : Report
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Project: SHOPS
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Technical Area: Provider Quality
Vendor-to-Vendor Education to Improve Malaria Treatment by the Private Sector: A "How-To" Manual for District Managers
Private vendors, rather than government facilities or even government-monitored facilities, are most frequently the source for medicine to treat malaria. Unfortunately, however, these vendors are often not well informed with regard to government-specified medication or dosage. This guide was…
Resource Type : Other
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Health Area: Malaria
Project: SHOPS
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Technical Area: Provider Quality
Vendor-to-Vendor Education to Improve Malaria Treatment by Drug Outlets in Kenya
Private drug outlets are the main source of malaria drugs in endemic areas, but these outlets frequently give incorrect information on drug use, including dosing. The World Health Organization has included the private sector in its Roll Back Malaria strategy, but notes that it is notoriously…
Resource Type : Report
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Health Area: Malaria
Project: SHOPS
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Technical Area: Provider Quality
Designing and Integrating Quality Family Health Services at Salt Model Center in Jordan
The Ministry of Health modified the 10-step quality design process to develop an urban model center for the provision of family planning and other healthcare services. The number of clients seeking family planning services, vaccinations, and other indicators improved dramatically. Activities/…
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Health Area: Family Planning, Sexual and Reproductive Health
Project: SHOPS
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Language : English
Technical Area: Provider Quality
Improving Provider-Client Communication: Reinforcing IPC/C Training in Indonesia with Self-Assessment and Peer Review
This study tested two low-cost alternatives to supervision-self-assessment and peer review-that may reinforce providers' skills after training, in this case training in interpersonal communication and counseling (IPC/C). There were three study groups: the control group received no reinforcement…
Resource Type : Other
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Health Area: Family Planning, Sexual and Reproductive Health
Project: SHOPS
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Language : English
Technical Area: Provider Quality
Client Communication Behaviors with Healthcare Providers in Indonesia
This 1997-98 study examines client participation (defined as client active communication) during family planning consultations in Indonesia. Culturally acceptable ways for Indonesians to participate in consultations include asking questions, requesting clarification, giving opinions, and…
Resource Type : Other
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Health Area: Family Planning
Project: SHOPS
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Technical Area: Provider Quality
Cost-Effectiveness of Self-Assessment and Peer Review in Improving Family Planning Provider-Client Communication in Indonesia
This cost analysis is based on QAP research on the effectiveness of two interventions (self-assessment and peer review) in sustaining or increasing the effectiveness of interpersonal communications training that midwives had taken. The research had measured the effectiveness of the interventions…
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Health Area: Family Planning
Project: SHOPS
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Technical Area: Provider Quality
Egyptian Hospital Accreditation Program: Surveyor Guide
This Surveyor Guide accompanies the Egyptian Hospital Accreditation Program: Hospital Standards document. The Egyptian Ministry of Health and Population (MOHP) with the assistance of the USAID-funded Partnerships for Health Reform Project (1995–2001) successfully developed and…
Resource Type : Tool
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Project: SHOPS
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Technical Area: Provider Quality
Egyptian Hospital Accreditation Program: Standards
The Egyptian Ministry of Health and Population (MOHP) with the assistance of the USAID-funded Partnerships for Health Reform Project (1995–2001) successfully developed and implemented an accreditation program for their primary health centers. Building on this experience, the MOHP Quality…
Resource Type : Tool
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Project: SHOPS
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Technical Area: Provider Quality
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What is the Market Development Approach?
- What is the Market Development Approach (MDA) Process for Family Planning, and Maternal, Newborn, and Child Health? Brief #1 of 4 in a series on the MDA
- What is the Market System Framework and Its Role in Developing Family Planning, and Maternal, Newborn, and Child Health Markets? Brief #2 of 4 in a series on the MDA
- What are Key Terms Used in a Market Development Approach for Health? Brief #3 of 4 in a series on the MDA
- The Meaning and Importance of Stewardship in Developing Family Planning, and Maternal, Newborn, and Child Health Markets. Brief #4 of 4 in a series on the MDA
FHM Engage Market Descriptions
See all market descriptions here.